Shipping policy

Shipping Policy

Order Processing Time We process orders within 1-3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Estimates Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times are as follows:

• Standard Shipping: 5-10 business days

• Express Shipping: 2-5 business days

Please note that these are estimated times and actual delivery may vary due to factors beyond our control.

International Shipping We offer international shipping to select countries. Shipping times vary depending on location and customs processing. Customers are responsible for any customs duties or taxes imposed by their country.

Order Tracking Once your order has shipped, you will receive a tracking number via email. You can track your package through our website or the courier’s tracking system.

Shipping Delays While we strive to ensure timely delivery, delays may occur due to weather conditions, carrier issues, or other unforeseen circumstances. If your order is significantly delayed, please contact us at [your contact email].

Lost or Stolen Packages We are not responsible for lost or stolen packages after they have been marked as delivered. If you experience any issues, please reach out to the shipping carrier or contact us for assistance.

Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and order details. We will work with you to resolve the issue promptly.

For any further questions or concerns regarding shipping, please contact our support team at pisekbrothers@gmail.com